FAQs

FAQs

ORDERING MATTERS
How do I go about placing an order?
What are your opening hours?
What do I need to prepare before coming for self-collection?
Is delivery service available on my purchases?
What are the returns & exchange policy? 
Can I change my pre-existing orders if prices were to change?
 
PAYMENT MATTERS
What is Gold Online Singapore preferred payment method?
Will there be any merchant fees incurred when paying via Credit Card and/or PayPal?
 
 PRODUCT MATTERS
Are the products on www.goldonline.com.sg genuine?
Why bullion and coins priced higher than the current spot price?
How are the prices on www.goldonline.com.sg so competitive?
 
INTERNATIONAL ORDERS & TAX MATTERS 
Are there any additional taxes payable on your products?
Is it possible for a tourist to obtain GST refund if purchasing from goldonline.com.sg?
Who can export tax-free bullion (gold and silver) outside Singapore?
Do I need to pay import tax at my destination country? 
Does Gold Online Singapore accept International orders?
What are the preferred methods of payment for International orders?
I am planning on visiting Singapore soon, but would like to make purchases before my visit, can Gold Online Singapore securely store my products until my visit?

 

ORDERING MATTERS
 

How do I go about placing an order?

  1. Login to your account with us. Otherwise, please sign up for a new account.
  2. Once you are logged in, browse and look through our array of products available.
  3. Find the product and the quantity and click ‘Add to Cart’.Once you have completed your purchases, click ‘Check Out’ to confirm your order.
  4. Select your delivery method.
  5. Check if the price shown on the confirmation list is your desired pricing.
  6. Once your order have been locked in, a confirmation call and/or confirmation email would be sent to the details provided.
  7. In order to secure the prices of your purchases, payment would have to be done on the same working day.
  8. Any failure to do so, or cancellation of any locked- in purchases would be drafted to a surcharge of SGD $50.00 as mentioned in our Agreements and Policies.

Note: Our prices are updated every 15 minutes.

What are your operating hours?

Mondays to Fridays : 10am to 6pm

Saturdays: 10 am to 2pm. 

Sundays/ Public Holidays: Closed

 
What do I need to prepare before coming for self-collection?

Please bring along the confirmation receipt along with your NRIC / FIN card or passport for verification purposes.
 
Is delivery service available on my purchases?
Delivery service is available at an extra cost of $20 nett and we will get your products delivered to you within 2 working days.
 
What are the returns & exchange policy? 
Here at Gold Online Singapore, the satisfaction of our customers is our priority, we do provide refunds or exchanges on damaged or defect goods, within 3 working days, all other request will be accessed individually and subjected to our approval.

Please Note: Losses incurred on returns or refunds is the liability of the customers, Gold Online Singapore will not return any market gains made on the products.
 
Can I change my pre-existing orders if prices were to change?
All orders and sales are final, and an invoice will be dated, hence no changes may be made.
 

PAYMENT MATTERS

What is Gold Online Singapore preferred payment method?
Our preferred method of payment is through a bank transfer to either our UOB Coporate Bank Account, DBS Current Account or OCBC Corporate Bank Account. However, we will also accept payment through cash, cheque, credit card or PayPal, please note that payment via credit card or Paypal may attract extra merchant fee.
 
A.     Payment via Bank Transfer
Upon placing an order, we require the full payment to be made on the same working day; our bank details are as follows:

1.  OCBC Corporate Bank Account
Name of Payee: Gold Online Pte Ltd
Payee Bank Code: 7339 
Payee Account Number: 519-184477-001
 
2.  DBS Current Bank Account
Name of Payee: Gold Online Pte Ltd
Payee Bank Code: 7171
Payee Branch Code: 005
Payee Account Number: 020-901797-4

3. UOB Corporate Bank Account

Name of Payee: Gold Online Pte Ltd

Payee Bank Code: 7375

Payee Branch Code: 030

Payee Account number:349-306-662-3
 
Please screenshot your bank transaction receipt to sales@goldonline.com.sg to secure your order with us.
 
 

 

B.     Payment via Cheque
Please make your Cheque/s payable to Gold Online Pte. Ltd.
 

Bank Name: OCBC Bank
Name: Gold Online Pte Ltd
Account Number: 519-184477-001
You may go to any OCBC branch to drop-in the cheque deposit box. 

Bank Name: UOB Bank
Name: Gold Online Pte Ltd
Account Number: 349-306-662-3
You may go to any UOB branch to drop-in the cheque deposit box. 

Bank Name: DBS Bank
Name: Gold Online Pte Ltd
Account Number: 020-901797-4
You may go to any DBS branch to drop-in the cheque deposit box. 

 

Once you have deposited your cheque, please email sales@goldonline.com.sg with the following details:

 

1. Cheque Number
2. Bank
3. Amount

As cheque clearance take 1 working day to clear and the cut off time is before 3pm, we expect prompt payment to secure your order for any gold and silver bullion purchase.

C.    Payment via Cash
Full payment is required to be paid via cash payment upon delivery or self-collection. 
 
Please Note: Full payment is required for Cheque and Bank Transfer payment on the same day of purchase to secure your order with our supplier and to lock-in the gold or silver price. We will proceed to lock-in gold and silver prices on the day funds are received. Any payment not made within the same day will be cancelled without further notice and the customer will be subjected our admin fee of $50.
 
Will there be any merchant fees incurred when paying via Credit Card and/or PayPal?
An additional merchant fee of 3.9% is payable when paying through either credit card and/or PayPal. For security reasons, the maximum limit for these payment methods is USD$10,000. Please visit www.paypal.com for more information.


PRODUCT MATTERS 
Are the products on www.goldonline.com.sg genuine?
We guarantee that all our products are genuine and authentic as we only procure from trusted sources and all our products come with a ‘certificate of authenticity’ to verify its quality. We do not trade or deal with counterfeit gold or silver products.
 
Why bullion and coins priced higher than the current spot price?
Physical metals are priced at a premium compared to the actual spot price, due to the costs involved with refining and minting them.
 
How are the prices on www.goldonline.com.sg so competitive?
We are aware that many large retail outlets or banks are often charging a higher premium or additional fees on their physical metal, here at Gold Online Singapore, we aim to offer our products at wholesale prices with our premium at around 3% to 5% spot prices and no additional fees.
 

INTERNATIONAL ORDERS & TAX MATTERS
Are there any additional taxes payable on your products?
From 1st October 2012, products classified as Investment Precious Metals (IPM) are exempted from the Singapore’s government 7% GST charge. In accordance to this ruling, any of our product which are classified as IPM are hence GST-free, please visit http://www.iras.gov.sg for more information.
 
Is it possible for a tourist to obtain GST refund if purchasing from goldonline.com.sg?

For tourist who are visiting Singapore and have made purchases on products that includes GST will be eligible to get their GST refunded when leaving Singapore, please visit http://www.customs.gov.sg/leftNav/trav/Tourist+Refund+Scheme.htm for more information.
 
Who can export tax-free bullion (gold and silver) outside Singapore?
Only non-Singaporean customers are eligible to place their orders for exporting out of Singapore. Singaporeans / Permanent residents (PR) / Employment Pass holders are not allowed to place their orders under this scheme but can be a carrier on behalf of customers to bring the tax-free bullion out of Singapore.
The carrier or carrying agent – the person physically bringing the bullion out of Singapore – can be the customer or any designated agent / representative of the customer (Singaporean or non-Singaporean).
The person carrying the physical bullion (gold or silver) out of Singapore (carrier) must be 16 years old of age or above at the time of presenting the bullion to Singapore Customs.
 
For interested parties please contact us directly on exporting our products outside of Singapore and visit the Singapore Customs website at www.customs.gov.sg for more information
 
Do I need to pay import tax at my destination country? 
Please check with the respective agency of your destination country on its taxation laws.
 
Does Gold Online Singapore accept International orders?
We do accept International orders; please contact us directly to make arrangements for your purchases and also shipping rates.
 
What are the preferred methods of payment for International orders?
We only accept direct bank transfer (bank wired) for International orders.

I am planning on visiting Singapore soon, but would like to make purchases before my visit, can Gold Online Singapore securely store my products until my visit?
Yes, short-term secured storage facilities are available; please contact us for more details.